Order Management System Solution
1. The introduction to the system
With the information society developing rapidly, the order management system has become an important part of the enterprise's information construction. The order management, as an effective extension of the customer relationship management, integrates personalized and different services into the customer management to promote the enterprise's economic efficiency and improve the customer's satisfaction. The purpose of the order is to allow customers to choose the brand freely and to arrange the supply in an open and transparent way, so that products can suit and meet the needs of consumers better.
In the increasingly mature management system, with the concept of the computerization of modern society, the order management system considers the introduction of the order management system software to the company to be feasible, urgent and necessary by analyzing, exploring and marshaling the existing materials. It achieves the computerization and the networking of the order management to increase work efficiency greatly.
2. Product features
- Offer a unified order platform
It adopted a unified and standardized order method and helps the dealers to place orders in a unified way.
- It has many notification methods, such as SMS, e-mail
It uses a variety of communication means and informs the relevant staff of the messages timely.
- Make the merging and splitting of orders more flexible
You can make the strategy of order splitting and merging, and distribute the orders automatically to improve the efficiency of the order processing.
- Make form analysis more comprehensive
It provides the enterprise with a basis for a comprehensive decision-making analysis and supports graphical statistical forms.
- Improve the dealer's efficiency of account checking
It is linked to the existing financial system and the inventory system of the production enterprise and helps dealers to check the accounts and inquiry the shipping information and other relevant data.
3. The Structure of functions
- The order management:
It supports the dealer's off-line orders, the merging and splitting of orders, the order processing, the inquiry and other operations. It is linked to the logistics system so that the information of orders, to be shipped or shipping, can be queried.
- The account management:
It is used to manage the account information between the dealer and the company. It helps the dealer to check the account balance, income and expenditure, invoice details and other account data;
- The notice management:
It is used for the approval, release of notices between the production enterprise and the dealer.
- Basic information:
It manages the basic files of the order management system, such as the product information, the dealer information, the supporting information and other basic archives.
- Statistical forms:
It is used for collecting business report forms of orders and operating analysis, and helps dealers, manufacturers to make data inquiry and analyze the data.
5. Applied fields
The order management system, as an indispensable part of the enterprise and the logistics management chain, is crucial for the enterprise's management. Through the management and distribution of orders, it combines the warehousing management and the transportation management to give full play to all aspects of the logistics management in a stable and effective way. It puts warehousing, transportation and orders into a whole to meet the information needs of the logistics system. The applied fields include the manufacturing industry, the service industry, the financial industry and other industries.
Case 1: An enterprise's order management system
According to the requirements of the enterprise's construction plan that the dealer's order process should be simplified, it makes the user to place the order in the dealer's way through the system. At the same time, the salespeople split the orders and make an online inquiry of the corresponding account information with dealers. The system is linked to the business system and sends the orders that are split by the salesperson to the business system for production. What's more, the enterprise updates the business system and the account information checked by OA in the system so that the dealer could log in to see the corresponding account information.
Case 2: A clothes trading company's order management system
The clothes order management software records the worker's order tracking process and makes all the information well-grounded and complete. The system can set the permissions of different positions and adjust itself to various working environments, so that all the business sectors could work collaboratively. The order management software records all the information in detail, including business information of clothing orders, style, size, fabric, accessories, embroidery, size matching, trademark, tag, shipping, the entry date and the change. The data required for the production of clothing orders and the changes of orders are recorded in the system. It also records the entry, the change, and the information of people that are responsible for tracking the order.